Information we collect
When you submit a service request, we collect the information you provide, which may include your name, phone number, email address, city or ZIP code, requested service, preferred contact method and time, message, and an optional equipment photo.
If you choose to receive promotional text messages, we also collect your mobile number, consent choice, signup source, receipt date and time, and the consent wording presented to you. We maintain subscription and opt-out information for our messaging program.
How we use information
We use service-request information to respond to your inquiry and coordinate HVAC service. We use promotional SMS information to manage subscriptions and send HVAC offers and seasonal specials to people who expressly opt in. We also use consent and unsubscribe records to document permission and honor communication preferences.
Providing a phone number for a service request does not enroll you in promotional texts. Promotional SMS consent is optional and is not a condition of purchase or service. Message frequency varies. Message and data rates may apply.
Service providers and sharing
Service requests are processed through FormSubmit and delivered to City Wide Services. Providers such as Twilio and mobile carriers process information needed to deliver and manage text messages. We disclose information to service providers only as needed for those functions, and where necessary to meet legal obligations.
We do not sell or rent mobile information or SMS consent. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties for their independent use. Operational service providers may process this information only to support City Wide's messaging program.
Your SMS choices
You can decline promotional texts and still request service. Reply STOP to a promotional text to unsubscribe. You may receive a single confirmation of your opt-out. Reply HELP for assistance, or contact City Wide Services at 512-623-1759 or office@citywide.services. You can also contact the office to request that promotional texts stop. See our SMS Terms.
Retention and protection
We retain information as needed to respond to requests, provide service, maintain consent and suppression records, and meet applicable recordkeeping obligations. Access should be limited to authorized personnel and service providers who need the information. Do not submit payment-card information, medical details, or other sensitive personal information through the service-request form.
Questions and updates
For privacy questions or requests concerning your information, contact City Wide Services at 512-623-1759 or office@citywide.services. We may update this policy as our website or services change; the date above identifies the latest revision.
